Refund policy

FREE RETURNS AND EXCHANGES FOR MOST PRODUCTS 

We want our customers to love the big business merch–if you're not happy, we're not happy! We offer free returns and exchanges on most products within 60 days.

Our shirts, hoodies, and crewnecks have free returns and exchanges. As hats are embroidered one-size-fits most, returns & exchanges for those are only for quality assurance or if there is a defect.

If your clothing isn't the right fit or you aren’t fully satisfied with your purchase, we’ll replace your order or give you your money back at no extra cost to you. To request a prepaid shipping label start the exchange/return process, please use our contact form to get in touch with us. Items must be returned within 60 days of purchase, in original condition, to qualify for an exchange or refund. Please allow 3-5 days for processing on all returns and in stock exchanges. Refunds typically appear on your statement 1-2 business days after the refund is initiated. 

Please note to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, within 60 days of purchase. You’ll also need the receipt or proof of purchase.

SHIPPING AND ORDER TRACKING

Most of our orders ship from our partner (Breaking T) warehouse in VA via USPS. You will receive an email confirmation after placing your order, and a second email when your order is sent to processing. In that second email, you will find your tracking number. Please note that tracking will not update until your package has been picked up and scanned by USPS which will occur once your order is complete. If your tracking is showing “pre-shipment” status, your order is in the queue at our facility and will be processed as soon as possible. For most international orders, U.S. Postal Service does not track beyond the US border.

  • We do not offer upgrades for overnight or express shipping at this time.

  • If you ever have any questions on the status of your order, or for any orders lost or stolen in transit, please contact our merch partners at contact@breakingt.com with your order number and someone will get back to you asap.

PROCESSING TIME

Our fulfillment team is dedicated to making sure that you get your products as quickly as possible. Most orders leave our warehouse within 3-7 business days after purchase.

If you have any questions about the status of your order, we're here to help: please drop us a line at shop@frontofficesports.com or reach out to our merch partners at contact@breakingt.com and someone will get back to you within 24 hours.

INTERNATIONAL ORDERS AND CUSTOMS

Usually our packages sail through customs, but sometimes they can get hung up at the border. Unfortunately, we do not have control over how long a package stays in customs, but typically we see orders released within a week for delivery. Reasons for this delay vary, but often further inspection of the package is required and/or an import fee needs to be assessed.

Please be aware that orders shipped outside of the United States may be subject to additional import taxes, which are imposed once a shipment reaches the recipient's country in order to release the package. Because charges for customs clearance differ greatly from country to country (we’ve seen them as low as $4 CAD and as high as £15 GBP), we unfortunately are not able to predict what those costs will be. These fees are separate from (and not dependent on) the U.S. Postal Service shipping fees paid to BreakingT to mail your order. Customers are responsible for paying any additional customs charges levied by the destination country. Customs policies vary widely from country to country: We recommend that you contact your local customs office for more information before placing your order.

Still have a question? Please reach out at shop@frontofficesports.com or email our merch partners at contact@breakingt.com and someone will get back to you within 24 hours.